Privacy Policy
Effective Date: May 31, 2026
This Privacy Policy explains how Montem Flumen Inc., the owner and operator of Korea Easy ("keasy," "we," or "us"), collects, uses, and discloses information about you.
This Privacy Policy applies when you use our website, mobile and web applications, and other online products and services that link to this Privacy Policy (collectively, our "Services"), contact our support team, engage with us on social media, or otherwise interact with us.
We may update this Privacy Policy from time to time. If we make changes, we will revise the date above and, when appropriate, notify you (for example, via banner notice or email). We encourage you to review this Policy regularly to remain informed about our data practices and your choices.
1. Collection of Information
Information You Provide to Us
We collect information you provide directly, for example when you:
- Create an account or profile
- Purchase a membership, advertisement, or physical product
- Post or list services, join or create community groups, or submit a professional profile
- Request customer support or contact us
- Participate in promotions, events, or surveys
- Communicate with us via email or third-party platforms (e.g., KakaoTalk, WhatsApp)
Information we collect may include:
- Personal identifiers: name, display name, username, phone number, and email address
- Professional or business information: business registration number, license/certification ID, company name, and service details
- Profile and content data: photos, videos, posts, community links, bios, and any other material you upload
- Payment-related information: billing address, transaction amount, item description, and timestamps
Note: We do not directly collect or store credit-card or banking data. All payments are processed securely through licensed providers such as Toss Payments, subject to their privacy terms.
Information We Collect Automatically
When you use the Services, we automatically collect:
- Usage data: pages viewed, searches performed, features used, clicks, and time spent
- Device and network data: IP address, device ID, browser type, operating system, app version, and mobile network
- Transactional data: purchase date, amount, product ID, payment status
- Log and diagnostic data: crash logs, access times, referral URLs, and error reports
2. Use of Information
We use collected information to:
- Provide and operate the Services, including user accounts, listings, community groups, and guides
- Verify professionals and businesses (e.g., real-estate agents, car dealers)
- Process transactions, issue invoices/receipts, and handle refunds via Toss Payments
- Send service messages such as confirmations, technical notices, or policy updates
- Communicate marketing or promotional news (you may opt out anytime)
- Analyze trends and usage to improve functionality and safety
- Detect and prevent fraud, spam, and illegal activities
- Ensure legal and regulatory compliance (e.g., consumer-protection and tax laws)
- Fulfill any purpose described to you at the time of collection
3. Sharing of Information
We share personal information only as described below:
With Other Users
When you publish content or join community groups, certain data (e.g., name, photo, profile info) becomes visible to others.
With Service Providers
We engage trusted vendors for hosting, storage, analytics, content delivery, payment processing, email delivery, AI assistance, and customer support — for example Amazon Web Services (hosting and storage), Cloudflare (DNS, network security, and cookieless website analytics), Toss Payments (payment processing), and DeepSeek (the optional Keasy AI assistant — the messages you send are PII-scrubbed first and, because DeepSeek's servers are outside South Korea, are transferred only after you give the separate in-app cross-border transfer consent under PIPA Article 17; you can withdraw it anytime in Settings). They access data only to perform contracted services under confidentiality agreements.
For Legal Reasons
We may disclose data if required by law, court order, or governmental request; to enforce our Terms; or to protect rights, property, and safety of K-Easy, our users, or others.
Business Transfers
In case of merger, acquisition, or asset sale, data may be transferred as part of that transaction.
With Your Consent or Direction
We may share data when you instruct us to do so (for example, when you choose to share contact info with a professional).
We do not sell your personal information.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device. We use:
- Essential cookies – required for login and security
- Analytics cookies – optional and opt-in: set only if you enable "Analytics" in our cookie banner, to understand aggregate usage. We use two providers: Cloudflare Web Analytics (cookieless, always on, described below) and PostHog (product analytics — only active after you allow analytics cookies, described below).
- Functional cookies – to save preferences such as language
- Advertising cookies – none presently; if introduced, you will be notified and may opt out
Most browsers automatically accept cookies. You can disable them, but certain features may not work correctly.
Cookieless website analytics. We use Cloudflare Web Analytics to measure aggregate traffic such as page views, referring sites, and approximate country. It does not use cookies, does not store any information on your device, does not fingerprint your browser, and does not track you across other websites. It collects only anonymous, aggregated measurements and never identifies you personally, so it operates without requiring your consent. We no longer use Google Analytics.
Product analytics (PostHog). If — and only if — you allow analytics cookies in our cookie banner, we use PostHog to understand how the product is used across the whole site (pages viewed, features used, and conversion steps such as sign-up or checkout) so we can improve it. PostHog is hosted in the European Union (Frankfurt) and is configured to record product usage, not to sell data or track you across other websites; session recording is disabled. Where you are signed in, events are linked to your account ID so we can measure your journey; we do not enable PostHog's advertising features. You can withdraw consent at any time from the Cookie Policy page, which stops all PostHog collection immediately. See our Cookie Policy for the full list of cookies.
Third-party news content. Some pages display headlines, excerpts, and preview images from third-party news publishers, with links to the original articles. The news data itself is retrieved by our servers — we do not send your personal data to the news provider. However, the preview images are loaded by your browser directly from each publisher's servers, so those publishers (like any website serving an image) receive standard technical request data such as your IP address and browser type. No K-Easy account information is shared with them, and no cookies are set by us as part of this feature. Clicking a headline takes you to the publisher's own website, which is governed by that publisher's privacy policy.
Local storage of Keasy AI chats. If you use the Keasy AI assistant, your recent conversations (your messages and the assistant's replies) are saved in your browser's local storage on this device — not in cookies and not for tracking — so you can reopen past chats from the assistant's sidebar. This history stays on your device and is not transmitted to us through this mechanism; the messages you actively send to the assistant are processed separately as described in the in-app cross-border transfer consent. You can delete any conversation at any time from the assistant's sidebar, or remove them all by clearing this site's data in your browser. On a shared device or browser profile, anyone using the same browser may be able to view this saved history.
7. Data Retention
We keep information only as long as necessary for the purposes stated here or as required by law:
| Category | Typical Retention Period |
|---|---|
| Account data | Until account deletion + up to 1 year for security/audit |
| Payment and contract records | 5 years (Korean E-commerce law) |
| Consumer complaints/disputes | 3 years |
| Advertisement records | 6 months |
| Verification documents | Deleted after validation or per law |
| Backups and logs | Short-term rotation for security (≤ 6 months) |
When no longer required, data is securely deleted or anonymized.
8. Your Choices and Rights
Account Information
You may access, correct, or delete your account at any time by logging in or emailing contact@koreaeasy.org. Some data must be retained for legal or accounting purposes.
Communications
You may opt out of marketing emails by clicking "Unsubscribe" or contacting support@koreaeasy.org. You will still receive essential service notices.
Data Rights (Under PIPA, CCPA and GDPR)
Subject to law, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion ("right to be forgotten")
- Restriction or objection to certain processing
- Data portability
Submit requests to contact@koreaeasy.org. We verify identity and respond within statutory time limits.
9. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect information from minors. If you believe a child has provided us data, contact us and we will delete it in accordance with applicable law.
10. Security
We implement administrative, technical, and physical safeguards, including:
- TLS encryption in transit
- Access controls and multi-factor authentication for employees
- Regular vulnerability testing and monitoring
- Secure data centers operated by reputable providers
However, no method of transmission or storage is completely secure. You use the Services at your own risk. If a breach occurs, we will notify affected users as required by law.
13. Contact Us
Korea Easy (Operated by Montem Flumen Inc.)
Privacy Officer: [Name]
Email: contact@koreaeasy.org
General Support: support@koreaeasy.org
Address: 103, 1F, 162 Dongdaejeon-ro, Dong-gu, Daejeon, Republic of Korea
Hours: Mon–Fri 10:00–18:00 KST
For Inquiries about koreaeasy privacy policy, please contact: +82 10-9695-9805