Marketplace Policy & FAQ

1. Account Verification

1.1 Identity Verification

• Required for buyers completing 3 or more purchases
• Must be verified via a mobile phone registered under the user's legal name
• Membership information must match the verified name
• Buying and selling on the Keasy marketplace is restricted to users aged 18 and over, as stated in our Terms of Service. A Keasy account itself is available from 13, but the marketplace is not.

1.2 Mobile Phone Verification

• Re-verification required every 3 months or when the phone number changes
• Must use a reachable number (user or trusted acquaintance)

2. Product & Listing Standards

2.1 Product Listings

Listing Standards

• Keasy lists one product per listing; duplicate listings for the same item are not published
• Keasy is fully responsible for the accuracy of every product description and for photos reflecting the actual item

2.2 Product Photos

• Keasy publishes clear, well-lit photos showing the actual item from multiple angles
• Photos include any defects, scratches, or damage
• Every listing carries at least 3 and up to 10 photos
• Keasy keeps the original photos as records in case of disputes

2.3 Shipping Requirements

• Keasy enters the tracking number within 2 business days of payment confirmation
• If no tracking number is entered by 21:00 on the next business day, the order is automatically cancelled and the buyer refunded
• Keasy photographs and/or video records the item and packaging before shipping
• If the package is lost before delivery, Keasy files the claim with the courier and refunds the buyer

3. Buyer Obligations

3.1 Purchase & Inspection

• Review all photos and descriptions carefully before purchasing
• Upon receiving the item, inspect it immediately
• Record the unboxing with photos or video as evidence in case of disputes
• Purchase decision period: 7 days from delivery of the item (전자상거래법 제17조)
• If no action is taken within 7 days of delivery, the purchase is automatically confirmed and the payment held for the order is settled to Keasy

3.2 Returns & Refunds

• Returns are allowed within the purchase decision period (7 days from delivery)
• Buyer's remorse (change of mind): Buyer pays round-trip shipping costs
• Keasy's fault (item damaged, defective, or not as described): Keasy pays round-trip shipping costs
• Items must be returned in original condition. Additional charges may apply for damage caused by the buyer
• Any manufacturer or importer warranty on a product is in addition to, and does not replace, Keasy's own responsibility to the buyer as the seller

4. Prohibited Items

The following items are strictly prohibited and are never listed or sold on Keasy:

5. Allowed Categories

Keasy lists products in the following categories:

6. Fees & Payment Methods

6.1 Fee Structure

All prices shown at checkout are final and fee-inclusive. Keasy never adds card surcharges or buyer-side fees (전자상거래법 제13조①). The buyer pays the delivery charge shown at checkout.

6.2 Payment Methods

• Toss Payments: Credit/debit cards, bank transfer, mobile payment
• Purchase protection: Payment is held via Toss Payments and confirmed to fulfillment after delivery

6.3 Refunds & Returns

Refunds and returns follow our Refund & Return Policy: 7-day 청약철회 for stock items, with the statutory order-made exception for custom-built PCs.

7. Dispute Resolution

7.1 Dispute Resolution Process

Keasy handles disputes arising from orders placed in this marketplace. The process follows these steps:

1. Direct Communication (48-72 hours): Buyer contacts Keasy Customer Support through Keasy chat to resolve the issue
2. Open Dispute Case: If unresolved, buyer opens a dispute through the Resolution Center within the purchase decision period
3. Evidence Submission (5 days): The buyer and Keasy submit photos, videos, chat logs, and other evidence
4. Keasy Review (5-7 days): Keasy reviews submitted evidence and makes a determination
5. Resolution: Refund, partial refund, or transaction completion as determined by Keasy
6. Appeal (Optional): The buyer may appeal the determination within 7 days with additional evidence

7.2 Eligible Dispute Reasons

• Item not received
• Item significantly different from description
• Item damaged during shipping (with photo/video evidence of packaging)
• Counterfeit or unauthorized product
• Keasy does not honor its published refund policy

7.3 External Dispute Resolution

For disputes that cannot be resolved through Keasy, users may contact:

• Korea Consumer Agency: 1372 or www.kca.go.kr
• E-Commerce Dispute Resolution Committee: www.ecmc.or.kr
• Personal Information Dispute Mediation Committee: 1833-6972 or www.kopico.go.kr

8. Reviews & Ratings

8.1 Product Reviews

• Verified buyers can rate products (out of 5 stars) after delivery
• Ratings aggregate from verified purchase reviews only
• Reviews that violate community guidelines are removed

8.2 Review Guidelines

• Reviews must be based on actual transaction experience
• Fake reviews, review manipulation, or review exchange is prohibited
• Harassment, hate speech, or personal attacks in reviews are prohibited
• Keasy may remove reviews that violate community guidelines

9. Account Restrictions & Penalties

9.1 Tiered Penalty System

9.2 Prohibited Behaviors

• Fraud or scam attempts
• Proxy account creation
• Completing or attempting to complete transactions outside the Keasy platform to avoid buyer protections
• Harassment, discrimination, or abusive language
• Posting contact information (phone, email, KakaoTalk ID) in reviews, chat, or community posts

9.3 Appeal Process

• Users may appeal account suspensions within 14 days
• Submit appeal through Keasy Customer Support with supporting evidence
• Appeal decisions are typically made within 7 business days

10. Safe Transaction Tips

10.1 For Shipped Items

• Ask Keasy Customer Support for additional photos before purchasing if you need them
• Video record unboxing as evidence in case of disputes
• Never pay outside the Keasy platform

11. Privacy & Data Protection

11.1 Data We Collect

• Account information (name, phone number, email)
• Transaction history and listings
• Chat messages between customers and Keasy support
• Payment information (processed securely via Toss Payments)
• Device and usage information

11.2 Data Retention

11.3 Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data (with limitations)
• Opt out of marketing communications

Submit requests to contact@koreaeasy.org.

12. Community Guidelines

12.1 Code of Conduct

• Treat all users with respect and courtesy
• Communicate honestly and transparently
• Complete transactions as agreed
• Report suspicious activity or policy violations

12.2 Prohibited Content & Behavior

• Hate speech, discrimination, or harassment based on race, gender, religion, nationality, etc.
• Threatening or abusive language
• Spam or excessive promotional content
• Impersonation of other users or Keasy staff
• Sharing personal information of others without consent

12.3 Reporting Violations

To report a user or listing:

1. Tap the three dots (⋮) on the listing or user profile
2. Select "Report" and choose the appropriate reason
3. Provide additional details or evidence if available
4. Keasy will review and take appropriate action

13. Contact Information