Privacy Policy

1. Collection of Information

Information You Provide to Us

We collect information you provide directly, for example when you:

• Create an account or profile
• Purchase a membership, advertisement, or physical product
• Post or list services, join or create community groups, or submit a professional profile
• Request customer support or contact us
• Participate in promotions, events, or surveys
• Communicate with us via email or third-party platforms (e.g., KakaoTalk, WhatsApp)

Information we collect may include:

• Personal identifiers: name, display name, username, phone number, and email address
• Professional or business information: business registration number, license/certification ID, company name, and service details
• Profile and content data: photos, videos, posts, community links, bios, and any other material you upload
• Payment-related information: billing address, transaction amount, item description, and timestamps
• Content you write: community posts, guides, and the messages you send in community chat rooms and direct conversations

Messages you send are stored so the conversation can be delivered and shown to the people in it. Community room history is limited to the last 24 hours for members. We do not read your conversations to build advertising profiles, and we do not sell them.

When you report a message or a post, the reported content, who reported it, and who wrote it are made available to our moderators so the report can be acted on. When you block someone, we store which account you blocked so we can stop their content reaching you. You can see and undo your blocks in the Keasy app under Settings, then Blocked Users.

Information We Collect Automatically

When you use the Services, we automatically collect:

• Usage data: pages viewed, searches performed, features used, clicks, and time spent
• Device and network data: IP address, device ID, browser type, operating system, app version, and mobile network
• Transactional data: purchase date, amount, product ID, payment status
• Log and diagnostic data: crash logs, access times, referral URLs, and error reports

Mobile App Permissions

The Keasy mobile app asks for the following device permissions. Each one is optional, is requested only at the moment the feature needs it, and can be revoked at any time in your device settings.

• Photo library: so you can choose an existing image as your profile picture or attach it to content you post. We access only the items you pick.
• Camera: so you can take a new photo for your profile picture or your content instead of choosing a saved one.
• Location (while using the app): so we can show jobs, events and places near you and sort them by distance. We use your approximate position to rank what you see; we do not track your location in the background and we do not store a history of where you have been.
• Notifications: so we can alert you about messages, replies and order updates. If you allow them, we store a push token that identifies your device to the notification service. Turning notifications off removes it.

2. Use of Information

We use collected information to:

1. Provide and operate the Services, including user accounts, listings, community groups, and guides
2. Verify professionals and businesses (e.g., real-estate agents, car dealers)
3. Process transactions, issue invoices/receipts, and handle refunds via Toss Payments
4. Send service messages such as confirmations, technical notices, or policy updates
5. Communicate marketing or promotional news (you may opt out anytime)
6. Analyze trends and usage to improve functionality and safety
7. Detect and prevent fraud, spam, and illegal activities
8. Ensure legal and regulatory compliance (e.g., consumer-protection and tax laws)
9. Fulfill any purpose described to you at the time of collection

3. Sharing of Information

We share personal information only as described below:

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use:

• Essential cookies: required for login and security
• Analytics cookies: optional and opt-in: set only if you enable "Analytics" in our cookie banner, to understand aggregate usage. We use two providers: Cloudflare Web Analytics (cookieless, always on, described below) and Google Analytics 4 (product analytics, only active after you allow analytics cookies, described below).
• Functional cookies: to save preferences such as language
• Advertising cookies: none presently; if introduced, you will be notified and may opt out

Most browsers automatically accept cookies. You can disable them, but certain features may not work correctly.

7. Data Retention

We keep information only as long as necessary for the purposes stated here or as required by law:

When no longer required, data is securely deleted or anonymized.

8. Your Choices and Rights

Account Information

You may access, correct, or delete your account at any time by logging in or emailing contact@koreaeasy.org. Some data must be retained for legal or accounting purposes.

Communications

You may opt out of marketing emails by clicking "Unsubscribe" or contacting support@koreaeasy.org. You will still receive essential service notices.

Data Rights (Under PIPA, CCPA and GDPR)

Subject to law, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion ("right to be forgotten")
• Restriction or objection to certain processing
• Data portability

Submit requests to contact@koreaeasy.org. We verify identity and respond within statutory time limits.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from anyone under 13. If you believe a child under 13 has provided us data, contact us and we will delete it in accordance with applicable law.

Under the Korean Personal Information Protection Act, a user under the age of 14 must have the consent of their legal guardian before we may collect or use their personal information. If you are under 14, please do not use the Services without that consent.

Features involving payment, including the Keasy marketplace and paid memberships, are restricted to users aged 18 and over.

10. Security

We implement administrative, technical, and physical safeguards, including:

• TLS encryption in transit
• Access controls and multi-factor authentication for employees
• Regular vulnerability testing and monitoring
• Secure data centers operated by reputable providers

However, no method of transmission or storage is completely secure. You use the Services at your own risk. If a breach occurs, we will notify affected users as required by law.

13. Contact Us